We’ve put together this notice to tell you about how we process any personal data collected or received by us from you. By contacting us about our services or entering a contract with us, you are accepting and consenting to the practices described in this policy.
Innovation Vehicle Bodyrepairs Limited is a company registered in England (registered number 10556401). Our registered office is 24 Longley Road, Rainham, Gillingham, England, ME8 7RT. The terms “Innovation”, “we” or “us” refers to ‘Innovation Vehicle Bodyrepairs Limited’. We are committed to protecting individuals’ personal information which is disclosed to or collected by Innovation Vehicle Bodyrepairs Limited.
What information does Innovation Vehicle Bodyrepairs Limited collect and how do we collect it?
We may collect personal data about you when you contact us, using our website, social media platforms, telephone or in writing to our postal address.
We also gather data about the use of our website, or social media platforms, such as which pages are most visited (or of interest) or how many people are visiting or “liking” us on platforms such as Facebook.
What does Innovation Vehicle Bodyrepairs Limited use this information for?
We may use your personal data to do the following:
- provide you with information and services that you have asked for;
- help run and contact you about improving the way we run any accounts, services and products we have provided before, now or in the future;
- help train our staff;
- create statistics, test computer systems, analyse customer information, create profiles. Help prevent and detect debt, fraud and loss.
- provide you with updates. You can unsubscribe from these communications at any time or contact the office.
We may also monitor and record any communications we have with you, including phone conversations and emails/written communication, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.
When we contact you, we may use any information we hold about you to do so. We therefore may contact you by email, phone, text message, other forms of electronic and written communications or by visiting you.
We don’t sell your personal data to third parties.
Do you share my personal data with third parties?
We will only share your personal data with organisations relevant to the service being provided to you when absolutely necessary to do so.
If you have entered into a contract with us we may choose your service to be one of our website case studies. We will not disclose any details about you. There are circumstances where we may need to disclose your personal data to third parties where we are legally obliged to do so, or in order to apply or enforce our legal rights.
Storing your information
We’re a UK-based company, and as such the vast majority of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third party service providers to host our social media presence and support our website. Therefore, we may need to use the services of a supplier outside the European Economic Area. Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with our data protection policy.
How long does Innovation Vehicle Bodyrepairs Limited keep my data for?
We keep records for as long as required in accordance with legal requirements. Where your information is no longer required, we will dispose of it in a secure manner.
How do I know what personal data Innovation Vehicle Bodyrepairs Limited has about me?
Under data protection legislation, you can request a copy of personal information we hold about you at any time. If you find any inaccuracies, we’re obliged to correct that! Please do remember though, that we are under an obligation to keep personal data secure, so please understand if we require reasonable proof of ID.
Please address any requests to: Innovation Vehicle Body Repair Centre, 17a Rawdon Road, Maidstone, Kent ME15 6PT. We’ll respond as soon as we are able, and in any event within the statutory timescale set, but please do provide as much information as you can about why you think we hold your data so we can locate records quickly.
We reserve the right to charge a fee for this process.
We may update this policy at any time – so feel free to check it from time to time. Any significant changes will be notified by placing a prominent notice on our website.
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There a 3 types of cookies which may be used by this website?
These “First Party Cookies” are required for the correct operation of this site and can only be accessed by this site when being visited. No “third party” can read these cookies or use them to track or analyse your internet activities. Typically these cookies are used to remember your settings, such as your cookie preference, or the operation of shopping baskets, carts, wish-lists or forms.
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For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website here